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- 01 Overview and Terminology
- 0101 Overview
- 0102 Hardware Terminology
- 0103 Software Terminology
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- 02 How Software and Harware Work Together
- 0201 The Boot Process
- 0202 Key Files for OS's
- 0203 Key Resources for Devices Continued
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- 03 The System Board
- 0301 The System Board Overview
- 0302 Components
- 0303 The Evolution of the CPU
- 0304 Challenges to Overcome
- 0305 Buses and the Bus Evolution
- 0306 Setting Speeds and Summary
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- 04 Memory
- 0401 Types of Memory
- 0402 DRAM vs. SRAM
- 0403 How OS's View Memory
- 0404 Memory Management
- 0405 DOS Memory Management
- 0406 Window 9X Memory Management
- 0407 Tips on Upgrading Memory
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- 05 Data Storage
- 0501 Logical and Physical on Floppy Disks
- 0502 Formatting Floppy Disks
- 0503 Managing Data Storage with DOS
- 0504 Managing Data Storage with Windows 9X
- 0505 Supporting Floppy Drives
- 0506 Replacing Damaged Floppy Drives
- 0507 Removable Drives
- 0508 Hard Drive Terminology
- 0509 IDE Hard Drives
- 0510 SCSI Hard Drives
- 0511 Installing SCSI Hard Drives
- 0512 Other Types of Hard Drives
- 0513 How Hard Drives Hold Data
- 0514 How Hard Drives Communicate with BIOS and the OS
- 0515 Commands and Utilites to Manage Data Storage
- 0516 How to Install a Hard Drive
- 0517 Considerations and Precautions
- 0518 Configuring the System for a Hard Drive
- 0519 Partitioning and Installing Programs
- 0520 Maintenance and Troubleshooting
- 0521 Utility Programs
- 0522 Hard Drive Troubleshooting Guidelines
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- 06 Troubleshooting Tools
- 0601 Troubleshooting Tools
- 0602 Troubleshooting Viruses
- 0603 Troubleshooting Fundamentals
- 0604 Problems That Keep a Computer from Starting
- 0605 Troubleshooting Memory
- 0606 Troubleshooting the OS
- 0607 Problems After a Computer Boots
- 0608 Problems with the Keyboard and Monitor
- 0609 Troubleshooting Printers
- 0610 PC Maintenance
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- 07 Adding and Changing Hardware
- 0701 Basic Principles of Installation
- 0702 Device Drivers
- 0703 Using Ports and Expansion Slots
- 0704 The UART Chip
- 0705 Univeral Serial Bus Ports
- 0706 1394 Firewire
- 0707 PCI Expansion Slots
- 0708 Resource Conflicts
- 0709 Small Computer Systems Interface
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- 08 Multimedia Technology
- 0801 Multimedia Technology Defined
- 0802 Requirements and Sampling Fundamentals
- 0803 Standardization and Technologies
- 0804 Stages of Computerization of Sound
- 0805 MPEG Standards
- 0806 Video Reproduction
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- 09 Electricity
- 0901 Electricity Terminology
- 0902 AC vs. DC Current
- 0903 Common Electronic Components
- 0904 Troubleshooting a Power Supply
- 0905 Surge Protection and Battery Backup
- 0906 Fire Safety
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- 10 Supporting Windows 9X
- 1001 Bridging the Gap
- 1002 Configuration
- 1003 Performation the Installation
- 1004 Windows 9X Setup
- 1005 Plug and Play
- 1006 The Registry
- 1007 Built-In Tools
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- 11 Supporting Windows NT
- 1101 Windows NT vs. Windows 9X
- 1102 Minimum Requirements and Upgrading NT
- 1103 FAT16 vs. NTFS
- 1104 NT Architecture and Design
- 1105 Preparing for the Installation
- 1106 The Boot Sequence
- 1107 Troubleshooting the Boot Process
- 1108 Customizing an NTVDM for DOS
- 1109 The Windows NT Registry
- 1110 Windows NT Tools
- 1111 Windows NT Networking
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- 12 Supporting Windows 2000
- 1201 The Windows 2000 Family
- 1202 Comparing to Windows NT and Windows 98
- 1203 New Features
- 1204 Installing Windows 2000
- 1205 Understanding the Boot Process
- 1206 Troubleshooting Tools
- 1207 File Maintenance Tools
- 1208 Management Consoles and Support
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- 13 Communication Over Telephone Lines
- 1301 Layered Communication and Modems
- 1302 Modem Properties
- 1303 Modem Features
- 1304 Terminology
- 1305 Installing and Configuring Modems
- 1306 Troubleshooting Modems
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- 14 Communication on an Intranet
- 1401 Communication Layers and the OSI Model
- 1402 Network Technologies - Ethernet
- 1403 Network Technologies - Token Ring & FDDI
- 1404 Networking Hardware
- 1405 Using Resources on Networks
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- 15 Communication Over the Internet
- 1501 What the Internet Is and How it Works
- 1502 TCP/IP and IP Addressing
- 1503 Routing Using TCP/IP
- 1504 Default Gateways and Subnets
- 1505 Internet Services
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- 16 Printers
- 1601 Laser Printers
- 1602 Ink-Jet Printers and Dot Matrix Printers
- 1603 Troubleshooting Printers
- 1604 Sharing Printers on a Network
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- 17 Notebook Computers
- 1701 Power Management
- 1702 Connecting Peripheral Devices
- 1703 Supporting Notebooks
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- 18 Preventative Maintenance
- 1801 The Goals of Preventative Maintainence
- 1802 What Is a Virus?
- 1803 Where Viruses Hide
- 1804 Virus Prevention
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- 19 Backups and Fault Tolerance
- 1901 Backup Technology and Strategies
- 1902 Fault Tolerance
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- 20 Summary and Study Tips
- 2001 A+ Certification Test Tips
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